Legal

We ask that you read this cookie policy carefully as it contains important information on who we are and our use of cookies or similar technologies on our website. This policy should be read together with the Cakemail Privacy Policy which sets out how and why we collect, store, use and share personal information generally, as well as your rights in relation to your personal information and details of how to contact us and supervisory authorities in the event you have a complaint.

This policy was published on May 4th 2021 and last updated on Sept 14th 2023. We may change this policy from time to time, when we do we will inform you on this page.

This website and our services are operated by Cakemail Inc. We are an Email Service provider that allows our clients to connect with their customers, wherever they are by creating, sending and tracking email campaigns that reflect their brand and help grow their business. For more information, please see the About Cakemail section on our website.

This cookie policy relates to your use of our website and app on cakemail.com.

‍Throughout our website we may link to other websites owned and operated by certain trusted third parties. These other third party websites may also use cookies or similar technologies in accordance with their own separate cookie policies. For privacy information relating to these other third party websites, please consult their cookie policies as appropriate.

A cookie is a small text file which is placed onto your device (e.g. computer, smartphone or other electronic device) when you use our website. We use cookies and other similar tracking technologies such as [Google Analytics, Olark Chat, SSO on our website to help us recognise you and your device and store some information about your preferences or past actions.

For example, we may monitor [how many times you visit the website, which pages you go to, traffic data, location data and the originating domain name of a user's internet service provider]. This information helps us to build a profile of our users. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually.

You can set your browser not to accept cookies and the websites below tell you how to remove cookies from your browser. However, some of our website or services features may not function as a result.For further information on our use of cookies, including a detailed list of your information which we and others may collect through cookies, please see below.

We use cookies on this website to:

For further information on cookies generally visit www.aboutcookies.org or www.allaboutcookies.org.

The cookies we place on your device fall into 4 distinct categories.

Session cookies allow our website to link your actions during a particular browser session. These expire each time you close your browser and do not remain on your device afterwards

Performance Cookies collect information about how you use our website, eg which pages you go to most often. These cookies do not collect personally identifiable information about you. All information collected by these cookies is aggregated and anonymous, and is only used to improve how our website works

Functionality Cookies allow our website to remember the choices you make (such as your user name, language, last action and search preferences) and provide enhanced, more personal features. The information collected by these cookies is anonymous and cannot track your browsing activity on other websites

Strictly necessary cookies allow core website functionality such as user login and account management. The website cannot be used properly without strictly necessary cookies.

This is a web analytics service provided by Google Inc which uses cookies to show us how visitors found and explored our site, and how we can enhance their experience. It provides us with information about the behaviour of our visitors (eg. how long they stayed on the site, the average number of pages viewed) and also tells us how many visitors we have had.

We use cookies to enable Single Sign-on (SSO) between our Cakemail Classic App and our Customer support service (Zendesk) to allow users to navigate freely between the two without having to login to each service separately.

We also store a cookie for users that request a chat with our Customer Service Support team. This service uses Olark is strictly a functionality-based cookie. It does not get saved after the user has closed the session.

We incorporate cookies within the application during content creation just in case the user forgets to save their work. This is strictly a functionality-based cookie and does not get saved after the user has closed the session.

We will ask for your permission (consent) to place cookies or other similar technologies on your computer or device, except where these are essential for us to provide you with a service that you have requested.

There is a notice on our home page which describes how we use cookies and requests your consent to place cookies on your computer or device.

Your browser can be set to refuse cookies or delete them after they have been accepted and stored. You can refer to your browser’s help section for instructions, but here are instructions for the most commonly-used browsers and operating systems:

You can also adjust your Cakemail cookie settings at any time by clicking on the “Cookie preferences” link on the Website. Clicking on that link will also give you a full list of the cookies used on the Website and in the Services.

Please contact our Data Protection Officer at privacy@cakemail.com if you have any questions about this cookie policy or the information we hold about you.

If you wish to contact us for a general inquiry, please:

‍Local: +1-514-316-1550
US  1-866-924-1420
Canada  1-866-924-1420

Cakemail Inc.
4020, rue Saint-Ambroise, Suite 100
Montréal, QC, Canada
H4C 2C7